Customer Service Representative -International campaign | Abacus Consulting Lahore | Lahore Call Center Jobs | Shaheen Complex
Full Job Description
Position: Customer Service Representative (CSR)
Location: Lahore
Job Type: Full-time
Pay: Rs 50,000.00 - Rs 60,000.00 per month
We are hiring a dedicated and efficient Customer Service Representative (CSR) to join our dynamic team. In this role, you will act as a liaison, providing product and service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. If you are passionate about helping people and have the skills to excel in a customer-centric role, we encourage you to apply.
About the Role:
As a Customer Service Representative, your main responsibility will be to manage incoming phone calls, identify and assess customers’ needs to achieve satisfaction and build sustainable relationships with customer accounts through open and interactive communication. You will provide accurate, valid, and complete information using the right methods and tools. You will also be responsible for meeting personal and customer service call handling quotas, handling customer complaints, providing appropriate solutions and alternatives within time limits, and following up to ensure resolution.
Key Responsibilities:
- Manage Incoming Phone Calls: Efficiently handle incoming calls and address customer inquiries.
- Customer Needs Assessment: Identify and assess customers’ needs to achieve satisfaction and ensure a positive customer experience.
- Relationship Building: Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Information Provision: Provide accurate, valid, and complete information by using the right methods and tools.
- Meet Call Handling Quotas: Meet personal and customer service call handling quotas.
- Complaint Handling: Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Job Specification:
- Education: Must have an intermediate degree.
- Phone Handling Skills: Strong phone contact handling skills and active listening.
- Communication Skills: Excellent verbal and written communication skills.
- Multi-tasking Ability: Ability to multi-task, prioritize, and manage time effectively.
Additional Information:
- Location: This position is based in Lahore. Candidates must be able to reliably commute or be planning to relocate before starting work.
- Shift Flexibility: Candidates must be able to work in any of the shifts assigned (morning, evening, or night).
Application Questions:
- Can you work in any of the shifts assigned to you (Morning/Evening/Night)?
- Describe your background and relevant experience in two paragraphs.
How to Apply:
If you meet the qualifications and are ready to take on this exciting role, we invite you to apply. Please submit your resume along with answers to the application questions to our HR department at hr@company.com.
About Our Company:
We are a customer-focused organization committed to providing excellent service and support to our clients. Our team is dedicated to ensuring customer satisfaction and delivering high-quality service. We offer a collaborative and supportive work environment where employees are valued and encouraged to grow professionally.
Why Join Us:
Joining our team means being part of a company that values its employees and provides opportunities for growth and development. We offer competitive pay, a supportive work environment, and the chance to make a meaningful impact through your work. If you are passionate about customer service and have the skills to excel in this role, we would love to hear from you.
Frequently Asked Questions (FAQs):
Is it a remote job? No, this position is based in-house at our Lahore office.
What are the office timings? This position requires flexibility in working any of the shifts assigned (morning, evening, or night).
How will I know the status of my application? If we find you a suitable candidate for this position, we will contact you through your provided contact information. If you do not hear from us within seven days of your application, you can consider your application rejected.
Join us and be part of a team that is committed to providing exceptional customer service and support. Apply now and take the next step in your career!
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